Training Courses Direct Ltd accepts bookings through this web site, by telephone, email and fax. In making bookings clients accept these 'Terms and Conditions' and ‘Bookings and Cancellations Policy’.
Payment
Course fees are payable in full after a provisional booking has been made. A provisional booking is a booking made online or offline including the acceptance of Training Courses Direct Ltd booking policy. An invoice will be raised for every online and offline provisional booking made. An invoice sent to a business can be paid by credit card, debit card, cheque or BACS. If a provisional booking is made in the name of an individual and not a business payment is taken either securely via this web site or over the telephone by debit or credit card after the provisional booking has been made. A business paying by cheque or BACS should return payment in full after the provisional booking has been made. Places on courses and dates requested can not be confirmed or guaranteed until full payment has been received.
Please note: Credit card payments and Debit card payment will incur a 2.0% charge. If at all possible we recommend paying by BACS (Bank Transfer) as the BACS payment method does not carry any additional charges for you.
Course Cancellation Fee's
All cancellations must be made in writing by either letter or email prior to the commencement date of the course.
Course cancellations made after the course has been paid for or confirmed by purchase order will be subject to a minimum administration fee of 30% plus and Administration fee of £35 in all cases.
| Written Notice Given |
Fee's Applied |
Refund Given |
Administration Fee |
| Up to 30 Days |
30% |
70% |
£35 |
| Between 30 and 14 Days |
75% |
25% |
£35 |
| Less Than 14 Days |
100% |
None |
None |
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In the event of non-attendance or course cancellations received less than 14 days prior to course commencement date NO refund will be given. It is the responsibility of the client to confirm the arrival of a cancellation letter or email. In the event that Training Courses Direct Ltd do not receive a letter or email of cancellation giving the required notice then full course fees will be charged.
Transfer Charges
Training Courses Direct require writing notification in all instances.
Transfer charges are applied when transferring to another course from the same provider.
In the event of a transfer of course to a different provider the 'Cancellation Fee's' will come into effect.
| Written Notice Given |
Fee's Applied |
Refund Given |
Administration Fee |
| Up to 30 Days |
25% |
75% |
£35 |
| Between 30 and 14 Days |
50% |
50% |
£35 |
| Less Than 14 Days |
100% |
None |
None |
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Failure To Adhere
If clients fail to adhere to these policies then the client will be liable to make full payment of fees due. Training Courses Direct Ltd reserves the right to cancel or change course dates or venues at any time without any liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid.
Training Courses Direct Ltd reserves the right to refuse any booking.
Training Courses Direct Ltd will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course venue is changed resulting in costs being incurred by the client Training Courses Direct Ltd will not be held liable.
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